Return Policy

Aishair offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, please contact us, we will do our best to put a smile back on your face.

Notice: Refund not including shipping cost since it had been paid to the shipping company, please understand.

To make up your loss: Your next order will be given extra discounts & gifts.

1. No Reason Return And Refund:

If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled: tracy@aishair.com, we will offer you the return address. Buyer is supposed to pay the shipping fee.

2. Return/refund for quality problem

Please send us an email with your order number entitled within 7 days once it is received. such as: wrong color, wrong size, wrong style, and so on. Please attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

3. Return Qualifications: 

Order must be purchased from Aishair.com. 

Hair has not been used, washed, conditioned, installed, colored, bleached or worn; Wig has not been used, washed, conditioned, installed, colored, bleached or worn, please make sure the wig is intact and the lace has not been cut; Products must be in original packaging; Ties have not been cut and the hang tag is attached; Gift sets and kits must be returned in full.

Please Note: The Customized Service Wig Can't be Returned.

4. Return Steps:

Please do not return the parcel before contacting us. For any returns, you must contact customer service department to obtain Confirmation#. and send us a notification after you ship the item out and you need to provide a tracking number, Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for refund.  Please include your email address, order# Confirmation# by our customer services.

 

tracy@aishair.com

+86 19926674144